It is a fact that Customer & Courier returns are a part and parcel of online business. On an average,
depending on your business category, you may be getting 1-10% customer return and 10-20% courier returns of
the total orders that you have dispatched.
Approximately 30% of your online sales get returned in one way or other. It is a huge portion of your
business, where you are not making money, but losing money. And it becomes necessary to become certain that
you are getting the returns in your warehouse so that your losses are contained to your initial
Return Reconciliation is a process by which you know for sure which returns you are supposed to receive,
which return you have received and which return you have not received.
Doing it manually every day requires skilled labour and dedication. While with automated return
reconciliation, you can save time & money and improve your efficiency and recover the lost return
OMSGuru is a centralized platform for all major marketplaces (self-ship, dropship and warehouse
fulfilled) which helps you simplify the return reconciliation process.
OMSGuru quickly identifies your outstanding returns, received returns and upcoming returns. The data
syncs with the marketplaces to ensure that we deliver the automated return reconciliation at your
With OMSGuru, you can receive your returns, inspect and classify them in a jiffy using the Barcode
scanner. We have optimized the process for the best efficiency of the online sellers so that returns
get processed accurately and in a speedy manner.
You can use OMSGuru mobile app as well for processing returns by scanning the barcode via your mobile
phone, find the reason for the return, and classify the return as good or bad. You can take the
pictures of the return and submit the claims as well.
Once you have received the returns, you may need to post-process the returns like re-pack, re-check
functionality, etc. OMSGuru provides a feature to help you with post-processing, after which you can
move the return inventory in-stock.
Get started today with OMSGuru to eliminate human errors, improving the business efficiency, and
plugging off the losses due to lost returns.